Skip to main content
Dynamics 365 Addin Issue for Outlook


Have you seen this error while trying to use the Dynamics 365 Addin for Outlook?

We can’t load this app because your email account isn’t configured with Dynamics 365 server-side sync for appointments, contacts, and tasks...

This error occurs in Dynamics 365 App for Outlook if the mailbox is not configured correctly.

Lets walk through the steps in order to get this working.

So the Symptom is when you are attempting to open the Dynamics 365 App for Outlook, you encounter the following error:

Dynamics 365 Service Update

Microsoft announced a maintenance window for 3/19--3/21/2019 today.

There is no expected degradation to service performance or availability.

You should see and expect a version Release or higher after the DB operations complete.


Dynamics 365 Service Update April 14th


Beware Microsoft will be updating Dynamics 365 on April 14th.

The version number for your Microsoft Dynamics 365 (online) organization will update to version or higher after the background database operations complete. Although there is no expected degradation to service performance or availability, this service update is planned outside of normal business hours to help minimize any potential impact to your organization.

Maintenance Window is set for 4/14/2019  2:00 UTC  11:00 UTC 

Subscribe to CRM